We have a new opening in the Payments Support team! This is an exciting opportunity for someone who wants to take the next step and is interested in the world of Payments & KYC.
As a Payments Support Agent, you will, in addition to handling customer service contacts, also work together with our Payments and KYC teams to serve as a bridge between our two departments. While having a passion for service and customer experience, having an investigative mindset will suit you well in this team.
Who you are:
- You have worked in customer service for more than 6 months.
- You have a keen eye for detail.
- You have excellent communication skills (both written and verbal) and are fluent in spoken and written English. Any additional language used within our department is a plus.
- You have the ability to multitask in a high-paced environment, and you manage stress in a productive manner.
- You work well both on your own and as part of a larger team.
Your responsibilities include but are not limited to:
- Handling deposit and withdrawal-related requests, inbound and outbound.
- Approving withdrawals.
- Processing documents as part of KYC.
- Assisting agents via Chatsson with payments-related queries.
- Working in line with company strategies and our set KPI targets.
- Following company policies and practices regarding player safety, protection, and responsible gaming.
- Suggesting improvements to sites and processes for a better user journey to improve customer experience.